This is an online Service Request Form for Engineering (i.e. streets, utilities, sidewalks) and Parks. This form is for non-emergency issues. Staff will respond as soon as possible, within business hours.
Other Reporting Methods
Emergencies
For emergencies (e.g. a spill in creek, sewer back-up, water service break, missing stop sign, traffic light issue, fallen tree blocking road) please phone the Operations Division at 604-987-7155 during business hours, or 604-988-2212 for After-Hours Emergency (after 3:30 p.m., weekends and holidays).
CityFix
The fastest and most convenient way to report a non-emergency problem is to use CityFix, our free app. Learn more and download at cnv.org/CityFix. Staff will respond as soon as possible, within business hours.
Bylaw Infractions
Bylaw infractions should be reported by contacting the Bylaw Services Office at 604-982-8302 or bylaw@cnv.org. Learn more on the Bylaw Services page.
Claims and Causes of Loss
For more information, visit the Claims and Causes of Loss page.